6.1 The goods you order will be delivered to the address you give when you place your order. Please ensure that you have included the full address details, including the correct postcode of the delivery address, your daytime contact telephone number and e-mail address so we can notify you in the event of a delay in the goods being delivered to you.
6.2 Orders placed before 1.30 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays).
6.3 Any times or dates stated on our website or confirmation emails regarding delivery are estimates only, however Penguin Hot Tubs Limited will endeavour to ensure that the goods are delivered within the estimated time.
6.4 If delivery cannot be made to your address for any reason we will inform you as soon as possible.
6.5 If you deliberately fail to take delivery of the goods then without prejudice to any other right or remedy we may:
6.5.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
6.5.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
6.5.3 charge a redelivery fee.
6.6 If you fail to take delivery because you have cancelled your contract under the statutory right of cancellation period within 7 working days we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods. Should you fail to return the goods, the supplier reserves the right to deduct any direct costs incurred in retrieving the goods as a result of such failure. You shall be required to return the goods at your own cost.
6.7 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Penguin Hot Tubs Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
6.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as ‘UNCHECKED’. Failure to do so may affect any warranty claims that you make thereafter.
6.9 Your item will be fully insured against damage or loss. Items must be checked upon delivery for damage or signed for as ‘UNCHECKED’ to enable us to process any insurance claim. Damages must be reported within 24 hours of delivery by email to
6.10 In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
6.11 Please note that all palletised items are delivered on large vehicles and you must inform us of any vehicular restrictions that may cause a problem. Palletised items will be delivered to as close to your property as access permits with a pallet truck.