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Associate Technical Support Director

Updated: May 25, 2021

South Lanarkshire, Scotland



There has never been a better time to join SPATECUK®, as the company is about to embark on a journey to 'transform the hot tub and spa industry through digital innovation and operational excellence across the UK and Ireland'.


Associate Technical Support Director

SPATECUK® is seeking an Associate Technical Support Director with previous experience managing a team, to take on the role within its Hostcomm team to support field-based technicians and franchisees across the UK & Ireland to diagnose and resolve issues remotely.


Job Type: Full Time

Location: Office based, South Lanarkshire, Scotland

Salary: £46,000 Salary subject to qualifications and experience


Job summary:

As the Associate Technical Support Director, you must have strong leadership skills with a demonstrably high level of emotional intelligence. With a very solid understanding of working in the Spa, Pool, or hot tub industries. You will have a highly active technical curiosity that fuels your interest in innovation.


  • Managing and leading staff, maximising job satisfaction, and ensuring recruitments meet operational requirements.

  • Monitoring staff performance and ensuring appropriate training and development.

  • Overviewing practices and procedures to ensure compliance with quality standards.

  • Attending board meetings and submitting reports as required.

  • Liaising with key accounts to keep products and processes under review.

  • Suggesting the introduction of new technology to ensure continuous improvement and to identify new products and processes.

  • Developing and controlling budgets and costs.


To be considered as our Associate Technical Support Director, you will need:

  • A recognised formal technical qualification or significant experience working with:

    • Water flow piping.

    • Electronics products (Balboa and or Gecko).

    • Electric motors and water pumps.

  • At least five years managerial experience of technical teams.

  • Minimum ten years’ experience working in the Spa, Pool, Bath or Hot Tub industries.

  • Up to date knowledge in HSE legislation and quality systems

  • Analysis, diagnosis, and solution generation skills

  • A commercial mindset, someone who can see opportunity.


To apply for the role of Associate Technical Support Director, please apply by sending your current CV along with a cover letter to our Operations & Legal Director Mr. Kieth J. McKay at k.mckay@penguinspas.com

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