Hot Tub Maintenance and Repair Service: Coronavirus (COVID-19) Customer Information

Last updated: 3rd April 2020

Dear Customer,

At Penguin Hot Tubs Limited we are doing whatever we can to continue to provide the very highest level of customer care and support that we can during this difficult period. Our highest priority is the safety of all our valued customers and colleagues. We recognise the increased uncertainty that coronavirus is causing, and we also know that the Pool and Hot Tub Industry has an important role to play in the repair and maintenance of pool plant and equipment to avoid possible health and safety issues, with water hygiene and electrical safety.

Our thoughts are with everyone who has been affected by the Coronavirus outbreak. These are tough, unprecedented times, and the information and guidelines we get from government are changing daily. We are following these guidelines and recommendations closely, as well as implementing our own practices and procedures to reduce risk.

“Service engineers and technicians are able to attend site to deal with the repair and maintenance of pool plant and equipment to avoid possible health and safety issues, with water hygiene and electrical safety. It is vital that pools and hot tubs can be maintained correctly and often this can only be undertaken by professional service engineers. This will ensure that there are no public health issues with stagnant untreated water from various pathogens such as Pseudomonas, E. coli, Legionella, etc. which can pose a serious risk to health” Source: The British and Irish Spa and Hot Tub Association (BISHTA)

Social Distancing

For our company to carry out hot tub maintenance and repair services it may be advisable for customers to remain in an area not connected to the area of work to reduce any risk. If contact is required, we request that contact is kept to a minimal with social distancing guidelines applied. Our technicians will take extra precautions during the visit by using all relevant personal protective equipment (PPE).

Personal Protective Equipment (PPE)

All field-based technicians have been provided instructions, procedures and training on the extended use of Personal Protective Equipment (PPE) as listed below whilst on-location.

• Antibacterial Hand Gel & Sanitiser

• Antibacterial wipes

• Disposable nitrile gloves

• Disposable face masks

Qualified Field-Based Technicians

It is important when choosing a Hot Tub Maintenance and Repair Company, that you choose a company that follows all the current Health and Safety Guidelines and who are suitably trained to do so. All our field-based technicians are accredited and certified to the UK’s highest standards within the industry.

• BISHTA qualified in water hygiene management

• Coronavirus Awareness – CPDUK Accredited

• COSHH – CPD and Approved by RoSPA

• Legionella - CPD and Approved by RoSPA

• Safe Isolation – Electrical awareness

• £5m Public and Employee Liability Insurance

It is of vital importance for us to be in a position to ensure that all procedures are in place to support the health and well-being of our customers and employees.

We will be following developments on a daily basis with intense scrutiny.

If you have any further questions, please contact us.

Please stay safe and healthy

The Penguin Hot Tub Team