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Hot Tub & Swim Spa Showroom Coronavirus (COVID-19) Customer Information

Last updated: 3rd April 2020

Dear Customer,

At Penguin Hot Tubs Limited we are doing whatever we can to continue to provide the very highest level of customer care and support that we can during this difficult period. Our highest priority is the safety of all our valued customers and colleagues. We recognise the increased uncertainty that coronavirus is causing, and we also know that the Pool and Hot Tub Industry has an important role to play in supporting mental health at reducing the feeling of confinement at home.

Our thoughts are with everyone who has been affected by the Coronavirus outbreak. These are tough, unprecedented times, and the information and guidelines we get from government are changing daily. We are following these guidelines and recommendations closely, as well as implementing our own practices and procedures to reduce risk.

About our hot tub and swim spa showroom

Is Penguin Hot Tubs and Swim Spas showroom open?

In response to government announcements, we took swift action to temporarily close our showroom. We are determined to do our part to help limit the spread of COVID-19, and the health and safety of our employees and our customers will always be our top priority.

Our online store is open and taking orders 24 hours a day, seven days a week, however you may experience slight delays in deliveries.

Can I buy a hot tub or swim spa online?

Yes. Stepping into your hot tub in your garden allows you to sit back, relax and enjoy the view whilst enjoying a warm and relaxing spa experience at home. Our online store remains open 24 hours a day, seven days a week, and has a large selection of luxury hot tubs and swim spas that you’ll find in our showroom and more. If you find something you love, you can place your order online and we’ll deliver it just as soon as it is safe to do so.

Can I buy hot tub filters online?

Yes, we are Scotland’s largest stockist of Darlly hot tub and spa filters. We stock a vast range of hot tub filters for every make and model of hot tubs in Europe, United States, Canada and China.

Can I buy hot tub chemicals online?

Yes. Hot tub and pool chemicals are essential for the maintenance and hygiene of your hot tub. Our hot tub chemicals are the best in the industry and have been designed specifically for the use of cleaning your spa or swimming pool. We offer a wide range of chemicals, including chlorine and bromine granules, chlorine and bromine tablets, pH increaser and pH reducer, hot tub cover cleaners, spa water foam reducers, water clarifiers and much more.

I’m trying to place an order online and need some help. Can I call you?

We’ll be more than happy to assist you. We understand that being comfortable at home is more important than ever before and we’re here to help. Please call 0800 112 3886 or email You’ll be contacted with one of our qualified hot tub experts who can answer your questions and provide you with advice.

As the COVID-19 situation changes, our plans may too. In the meantime, staying connected to others is more important than ever, even when we can’t be together in person, so we’ll continue reaching out through our digital channels to try and put a smile on your face or teach you something new while we’re all doing the best we can.

Please stay safe and healthy

Penguin Hot Tubs Team

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