Blue Horizons - Water Balance Promotion

Please do not hesitate to contact us directly on 0800 112 3886 or alternatively email office@penguinspas.com where we will be more than happy to answer your questions and point you in the right direction.

UK Standard delivery (3-5 days) - FREE

• FREE for orders to UK over £50
• £5.95 for orders under £50
• Orders will be delivered Monday-Saturday (excluding bank or public holidays)

Next day delivery (order by 3pm) - FREE

• FREE for orders to UK over £60
• £7.95 for orders under £60
• Orders will be delivered Monday-Saturday (excluding bank or public holidays)

European Union delivery (4-14 days) - FREE

• FREE for orders to Europe over £90
• £14.95 for orders under £90
• Orders will be delivered Monday-Saturday (excluding bank or public holidays)

Remote UK postcodes (1-2 days additional delivery time)

• Orders can be delivered to most postal areas in the UK, including Northern Ireland
• Due to carrier availability, certain locations may be subject to an additional 1–2 days' delivery time
• Find out more about remote postcodes

If you are not entirely satisfied with your purchase, we’re here to help. At Penguin Hot Tubs, we offer free returns with our 30-day money back guarantee. We hope that you will never need to return anything, however, should you need to do so we aim to make it as quick and easy as possible to exchange or refund your purchase.

Once we received your items, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) which usually takes about 5 working days, depending on your card issuer’s policies.

For further details regarding returns and refunds, please visit our the terms and conditions page.