Lusso 4 Person Swim Spa

Here at Penguin Hot Tubs, we take pride in providing the best possible Customer Service. Our award-winning team is on-hand to help you with any technical enquires that you may have, no matter how small, regarding any of the products within our range.

 

We’re here to help! We can offer our experience and product knowledge to help put your mind at ease. If a member of our team can’t answer your enquiry, we will endeavour to ensure an answer gets back you as quickly as possible.

 

There’re a few different ways you can get in touch with us, starting with speaking with our team over the phone – Call 0800 112 3886 between 08.30 – 17:30 Monday to Friday. If you’d prefer to email us, simply visit our contact page. Alternatively, you can chat live to one our customer service agents using our Live Chat client.

We'll price match any item we sell and its delivery against any other retailer – we’ll even match discount codes and those all-important sales periods.

 

Here’s what you need to do to you get the best price:

 

• Give us a call on 0800 112 3886
• Let our friendly team know the product code
• Tell us where you spotted it
• Let our PENGUIN'ers work their magic

 

That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!

 

What if I've already bought my product?

 

The savings don’t just stop there. If the price of your product drops on our site or you see it cheaper with another retailer within 7 days of you receiving your order, let us know by either giving us a call or email office@penguinspas.com. We’ll happily refund the difference.

 

The important bits

 

No confusing jargon here, just handy information you should know.

 

• We match against the total cost of our competitor’s item and delivery, so keep this in mind before you call us
• We only price match against websites from retailers in the UK
• The product on our competitor’s site needs to be exactly the same as the one on our site
• The product must be in stock with the competitor and available for delivery within 10 days
• We don’t price match against other trade sites
• Unfortunately, we can’t price match if you’re using a finance plan.

7 Year No Leak Shell Warranty

Penguin Hot Tubs warrants against water loss due to defects in the swim spa shell for seven years.

 

5 Year Shell Surface Warranty

Penguin Hot Tubs warrants the surface material of the Penguin Hot Tub to be free from defects in materials and workmanship for five years. (Parts Only, No Labour)

 

2 Year Component Warranty

Penguin Hot Tubs warrants the electrical components, pumps, air valves, levers, bezels, and other Penguin Hot Tub components against defects in material and workmanship for two year. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, hot tub pillows, and cover locks are not included in this warranty but are warranted to be free from defects in materials and workmanship at the time of delivery. Hot tubs covers and other hot tubs accessories are specifically excluded from this warranty, although they may be covered by other warranties.

UK MAINLAND DELIVERY  – standard delivery, positioning and final electrical connection FREE to UK Mainland address. Any lifting equipment (Hi-Ab, Crane) and electrical wiring (certified electrical quotations upon request) is not included. Please contact our team for further information.