Neptune - 5 Person Hot Tub

Here at Penguin Hot Tubs, we take pride in providing the best possible Customer Service. Our award-winning team is on-hand to help you with any technical enquires that you may have, no matter how small, regarding any of the products within our range.

Here at Penguin Hot Tubs, we take pride in providing the best possible Customer Service. Our award-winning team is on-hand to help you with any technical enquires that you may have, no matter how small, regarding any of the products within our range.

We are here to help! We can offer our experience and product knowledge to help put your mind at ease. If a member of our team cannot answer your enquiry, we will endeavour to ensure an answer gets back you as quickly as possible.

We will price match any item we sell and its delivery against any other retailer – we will even match discount codes and those all-important sales periods. Terms and Conditions apply. Please visit website for further details.

All our hot tubs are delivered and installed FREE across the UK by our team of BISHTA qualified field technicians. The whole process will take between 4-6 hours, depending on your water pressure and any special requirements.

Positioning of the hot tub

Our technicians will position the hot tub in the location using our special adapted equipment. Should your delivery require special equipment such as a crane or Hiab, it is your responsibility to organise these to be on site in time for delivery, the service provider will lift and position your hot tub.

Electrical Supply

Once positioned your hot tub will then be connected to your electrical supply, it is imperative that your electric supply has been tested prior to installation to ensure it is working, and that enough cable has been left from the isolator to reach the furthest point of your hot tub.

Filling & Training

Once connected to the electrical supply, your hot tub will be filled with water and commissioned, the hot tub is then drained and re-filled. Once commissioned you will be provided a comprehensive training lesson how to use your hot tub, the features and the chemicals required and how to use them to maintain your water.