If you are not entirely satisfied with your purchase, we’re here to help. At Penguin Hot Tubs, we offer free returns with our 30-day money back guarantee. We hope that you will never need to return anything, however, should you need to do so we aim to make it as quick and easy as possible to exchange or refund your purchase.
Once we received your items, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) which usually takes about 5 working days, depending on your card issuer’s policies.
For further details regarding returns and refunds, please visit our the terms and conditions page.
