Our Team of Hot Tub Experts
Motivation, Innovation, Teamwork
We share fundamental values such as teamwork, humility, diversity and commitment and we believe that there is always room for improvement. Every person is key to the success of the company, and it is our collective energy that allows us to create elaborate products and key services which helps to improve people’s health and lifestyle.
Our Code of Conduct and Responsible Practices sets out the values and principles that guide our actions and relationship with our customers, partners, suppliers and all the communities where we are present.
Michelle | Managing Director and Founder
Michelle has brought deep expertise, ambition and entrepreneurial drive to Penguin Hot Tubs and Swim Spas since her creation in 2013. Her digital, analytical and strategic experience leave her excellently positioned to lead Penguin Hot Tubs and Swim Spas as it continues to grow, whilst maintaining its leadership position in the market.
Her interests include spending time with her 3 children and watching rugby (SA supporter).
Favourite Hot Tub: Them all as each one has been specifically chosen.
Keith | Legal and Financial Director
Over the last 14 years, Keith has held several board positions within the legal industry in providing legal services to over 35,000 businesses. Different but complementary role within Penguin Hot Tubs but he has applied this level of digital granularity, combined with communications planning expertise, to help build and safeguard Penguin Hot Tubs.
His interests include watching rugby, playing rugby with his 3 children and hot sandy holidays. Favourite hot tub: It has to be the Pro Swim Spa
Chris | Operations Director
Joining Penguin in 2019, Chris is responsible for the management and development of Penguin Group. Over the last 12 years, Chris has held a number of different roles as a ISO9001:2015 Management Representative, Leading International Logistics Manager and brings a strong understanding of Enterprise Resource Planning (EPR).
His interests include watching football, playing with grandchildren and sampling local ales. Favorite hot tub: Not yet chosen as still sampling
Graham | Senior Hot Tub & Spa Technician
Darren has been a senior member of the Penguin Hot Tubs and Swim Spa team since 2015 and brings with him over 10 years’ worth of technical and know how experience within the hot tub and spa industry.
Darren | Hot Tub & Spa Technician
Graham joined the Penguin Hot Tubs and Spa team in 2018 and works closely alongside the service manager in delivering and exceeding customer expectations on hot tub installations (retail and rental) and repairs.
Kienan | Trainee Hot Tub & Spa Technician
Assisting the Senior Hot Tub and Spa Technician, Kienan has successfully achieved 3 modules in water treatment, practical water testing and water balance which he put them into practice at the European Championships (supervised).
Jason | External Microbiologist Consultant
Having worked within the oil and gas industry in water quality, Jason is responsible for the maintenance of records in compliance with the Management System and assists in other analytical tasks within the Microbiology Section providing an analytical service to all our clients.
Scott | Water Sampling Technician
Since working with the events team in 2013, Scott successfully moved into his new position where he now works closely with Jason our water expert in providing microbiological testing on a vast range of hot tubs and swim spas across Scotland.
Christina | Water Sampling Technician
Having worked at the V Festival, Tartan Hart Festival and Red Bull Event in water management for Penguin Hot Tubs, Christina travels across Scotland in taking water samples from a range of holiday homes and advises clients on recommendations.
Vicky | Corporate Events Manager
Vicky has an extensive background in Event Management working with multi-national clients. She has a wide and varied knowledge in this area and brings a wealth of skills to her role at Penguin Hot Tubs and Swim Spas as the Corporate Events Manager.
Leonna | Corporate Events Coordinator
Leonna looks after all aspects of the event rental division, including inquiries, suggesting options, issuing rental requests and handling fulfillment and can sometimes be seen delivering hot tubs to our corporate clients especially if its a music festival.
Mark | Corporate Events Coordinator
Mark has a great understanding of the detailed planning needed to create a successful event. He is always committed to getting great results for clients, through extensive administration and logistics management, he always delivers exceptional events in professional and friendly manner.
Dawn | Sales and Events Assistant
Dawn has previous experience in the hot tub and spa industry in a variety of administration and customer service roles. She has a great eye for detail, articulate communication and fantastic customer service skills meaning our clients receive a personalised and friendly service every day.
Alison | Sales and Events Assistant
Alison is a very organised and punctual individual who takes pride in responsibility and has a bubbly “can do” attitude, whilst possessing great motivational and communication skills. She always goes above and beyond in exceeding customer expectations.
Katie | Chief Hot Tubber
As the Chief Hot Tubber and Quality Assurance boss, Katie inspects and tests each of the hot tubs and swim spas that comes through to Penguins office. When she’s not hot tubbing, she can be found playing rugby with her team at Biggar RFC.
We can only succeed if we provide really good service to all our customers, achieving that is in the hands of our team – both on the front line and behind the scenes – which is why we place our people at the heart of everything we do.
Written by experts, our articles cover everything from hot tub shopping tips and side-by-side model comparisons to spa maintenance requirements and health and wellness benefits