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eCommerce Retail Assistant

South Lanarkshire, Scotland

A brand-new role has arisen within Penguin Spas Outdoor Living eCommerce and Retail. Penguin Spas Outdoor Living business has achieved tremendous growth in the last 2 years, growing 489%, with this growth trajectory expected to continue with the launch of its new products and brands.

Job Type: Full Time

Location: South Lanarkshire, Scotland (office based)

Salary: circa £18,600 to start

Main duties and tasks

  • The eCommerce Retail Assistant role will involve listing goods to ensure they are regularly advertised.

  • Monitoring online platforms for sales and special offers

  • Dealing with the queries for 1000’s of products advertised

  • Dealing with online platforms, liaising with problems, and advertising.

  • Data entry of advertisements

What we are looking for in our eCommerce Retail Assistant

  • Previous experience within selling online using platforms will be advantageous.

  • Accurate computer skills and attention to detail are required.

  • Good organisational skills, to organise your day and check on daily and hourly to do lists.

  • You will be able to work on your own initiative and manage your own time to achieve results.

  • Have your own transport as we are a rural location.

Job role / duties

  • Working in a busy office, you will be part of the marketing function and the first point of contact for all product listings.

  • You will offer excellent customer care to resolve queries and issues whilst maintaining excellent feedback through the eCommerce channels.

  • Process customer refunds, returns, and replacements for missing or damaged items with assessing the content of a query and respond with great efficacy.

  • Be an effective communicator and ensure all calls are acknowledged in a timely manner and calls forwarded to relevant persons.

  • To manage the resolution of customer complaints over the phone or Email

  • Track progress and updating EPOS system, reporting daily to the team on progress.

  • General administrative tasks as required.

What training is provided?

  • Full training on systems will be provided.

Our benefits package:

In addition to receiving a highly competitive salary and having the opportunities for career progression, the following benefits also come as standard for all employees:

  • Healthcare cash plan

  • Life assurance cover

  • Childcare vouchers

  • 28 days annual holiday

  • Generous pension and attractive benefits scheme

  • Monthly and annual employee recognition awards

  • Employee discounts at a range of businesses via Employee PERKS

  • Long service awards

To apply for the role of eCommerce Retail Assistant, please apply by sending your current CV along with a cover letter to

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