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Hot Tub Relocation Service Coronavirus (COVID-19) Customer Information

Last updated: 3rd April 2020

Dear Customer,

At Penguin Hot Tubs Limited we are doing whatever we can to continue to provide the very highest level of customer care and support that we can during this difficult period. Our highest priority is the safety of all our valued customers and colleagues. We recognise the increased uncertainty that coronavirus is causing, and we also know that the Pool and Hot Tub Industry has an important role to play in, supporting mental health at reducing the feeling of confinement at home.

Our thoughts are with everyone who has been affected by the Coronavirus outbreak. These are tough, unprecedented times, and the information and guidelines we get from government are changing daily. We are following these guidelines and recommendations closely, as well as implementing our own practices and procedures to reduce risk.

“Service engineers and technicians are able to attend site to deal with the repair and maintenance of pool plant and equipment to avoid possible health and safety issues, with water hygiene and electrical safety. It is vital that pools and hot tubs can be maintained correctly and often this can only be undertaken by professional service engineers. This will ensure that there are no public health issues with stagnant untreated water from various pathogens such as Pseudomonas, E. coli, Legionella, etc. which can pose a serious risk to health” - The British and Irish Spa and Hot Tub Association (BISHTA)

Restrictions of Hot Tub Relocation Services

Penguin Hot Tubs Limited has applied additional restrictions on the hot tub relocation and moving services for the safety of our customers and field-based technicians. We reserve the right to terminate any relocation service forthwith if in the event the following restrictions including but not limited to are not applied or where the safety of our field-based technicians is deemed to be unsafe.

  • Displaying Symptoms / self-isolating – you agree and accept that no member of both households are displaying symptoms of coronavirus or has been self-isolating.

  • Underlying health conditions / Vulnerable / Shielding – you agree and accept that no members of both households have underlying health conditions, classified as vulnerable or is on the current shielding patients list.

Social Distancing

To reduce our technicians day-to-day contact, we request that all household members from each household including pets remain indoors whilst the relocation is being carried out. If contact is required, we request that contact is kept to a minimal of one person per location and social distancing guidelines kept. Our technicians will take extra precautions during the visit, including keeping a safe distance from occupants, using all relevant personal protective equipment (PPE).

Personal Protective Equipment (PPE)

All field-based technicians have been provided instructions, procedures and training on the extended use of Personal Protective Equipment (PPE) as listed below whilst on-location.

  • Antibacterial Hand Gel & Sanitiser

  • Antibacterial wipes

  • Disposable nitrile gloves

  • Disposable face masks

Qualified Field-Based Technicians

It is important when choosing a hot tub relocation company that you choose a company that follows all the current Health and Safety Guidelines and who are suitably trained to do so. All our field-based technicians are accredited and certified to the UK’s highest standards within the industry.

  • BISHTA qualified in water hygiene management

  • Coronavirus Awareness – CPDUK Accredited

  • COSHH – CPD and Approved by RoSPA

  • Legionella - CPD and Approved by RoSPA

  • Safe Isolation – Electrical awareness

  • £5m Public and Employee Liability Insurance

It is of vital importance for us to be in a position to ensure that all procedures are in place to support the health and well-being of our customers and employees.

We will be following developments on a daily basis with intense scrutiny.

If you have any further questions, please contact us directly on 0800 112 3886 or email

Please stay safe and healthy

The Penguin Hot Tub Team

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